SHIPPING
$39.95 Flat rate shipping for Australia
How will you know your Order has been shipped?
As soon as you place an order with Cleverseal you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.
How long until you receive your Order?
Allow three (3) business days for warehouse processing time. After your order has been processed in the warehouse, your order will be dispatched for delivery. Depending on your location, delivery will be within five (5) to ten (10) business days for items in stock. Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume.
Delivery Service
Orders will be delivered via Border Express or Transdirect and costs may vary depending on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly.
If you are not home when the parcel addressed to you is delivered, it will be left in a safe place at your house (e.g. near your front door). Please note that a signature is not required on delivery.
You are required to ensure the shipping address is a secure location.
Your Shipping Address
Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
Please also ensure the shipping address is a secure location, as Cleverseal does not accept liability for any loss, theft or damage to the Goods after delivery.
The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
RETURNS AND REFUNDS
Returns
No product is be returned to Cleverseal without prior written communication.
Cleverseal will not refund or exchange for change of mind on products. Cleverseal will not refund or exchange for products which have been opened and tested. Custom Door Dam are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved. If the return is the result of an error by Cleverseal and there is sufficient evidence to support this, Cleverseal will organise the return freight and cover the costs to return the item.
Returns for any reason will be reviewed at the time of the request. Any returns outside the normal parameters of the Cleverseal returns policy will be dealt with at the discretion of the Cleverseal Claims Department.
For products ordered incorrectly or incorrect quantities by customer, there will be a restocking fee of 20% of the original purchase price of the item(s). Return freight is to be organised by the customer, and return freight details communicated to Cleverseal as soon as possible. Once goods are received and inspected, minus the original freight charge, your refund will be processed. All refunds are bank transfers and will be processed once bank details are provided. Please allow up to 14 working days for your refund to appear in your nominated bank account.
All return claims are to be lodged in writing to sales@cleverseal.com within 30 days of despatch date or pick up.
Faulty products or missing items
If the product you received appears to be faulty or have some of its contents missing, contact Cleverseal on 1300 887 438 or email sales@cleverseal.com and quote your sales order number and company name. We will contact you to discuss corrective action.
No claims will be accepted after 30 days from date of despatch.