Shipping & Returns

SHIPPING

$29.95 Flat rate shipping for Australia 

How will you know your Order has been shipped?

As soon as you place an order with Cleverseal you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How long until you receive your Order?

Allow three (3) business days for warehouse processing time. After your order has been processed in the warehouse, your order will be dispatched for delivery. Depending on your location, delivery will be within five (5) to ten (10) business days for items in stock. Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume.

Delivery Services with Fastway Couriers

Orders will be delivered via Fastway Couriers and costs may vary depending on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly.

If you are not home when the parcel addressed to you is delivered, it will be left in a safe place at your house (e.g. near your front door). Please note that a signature is not required on delivery.

You are required to ensure the shipping address is a secure location.

Your Shipping Address

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

Please also ensure the shipping address is a secure location, as Cleverseal does not accept liability for any loss, theft or damage to the Goods after delivery.

The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

 

RETURNS AND REFUNDS

Returns

Cleverseal will accept the return of unopened products within 30 days of despatch date for a full refund less freight cost and a 20% restocking fee. All goods must be in a resalable condition. Essentially the condition in which you would expect to receive the product from Cleverseal. This does not apply to made to order products in the likes of Door Dam or Cobra which cannot be returned.

Cleverseal will not refund for change of mind or products which have been opened and tested. If the return is the result of an error by Cleverseal and there is sufficient evidence to support this Cleverseal will cover the costs to return the item.

Returns for any other reason will be reviewed at the time of the request. Any returns outside the normal perimeters of the Cleverseal returns policy will be dealt with at the discretion of the Cleverseal Claims Department.

No product is be returned to Cleverseal without prior communication verbal or written. 

For products ordered incorrectly by customer, there will be a restocking fee of 20% of the original purchase price of the item(s). Once goods are received and inspected your refund will be processed. You may choose to have this returned to your credit card, bank account or as a credit to your account. 

Faulty products

If the product you received appears to be faulty or have some of its contents missing, simply contact Cleverseal on 1300 887 438 or email sales@cleverseal.com and quote your sales order number and company name. We will contact you to discuss corrective action.

No claims will be accepted after 30 days from date of despatch.

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