SHIPPING
Australia wide shipping.
We offer flat-rate shipping based on two zones. Zone 1 includes ACT, NSW, QLD, and VIC, where shipping is more cost-effective due to the closer proximity to our warehouse. Zone 2 covers NT, SA, TAS, and WA, where freight charges are higher and transit times longer, resulting in increased shipping costs. We've worked hard to keep rates as low as possible while ensuring reliable delivery across Australia.
Shipping Rates:
• Zone 1 – PARCEL: ACT, NSW, QLD, and VIC – $39.95
• Zone 1 – BULKY: ACT, NSW, QLD, and VIC – $59.95
• Zone 2 – PARCEL: NT, SA, TAS, and WA – $54.95
• Zone 2 – BULKY: NT, SA, TAS, and WA – $74.95
Shipping costs also depend on the size of the kit. Shorter kits fall within standard parcel dimensions and are shipped at a lower parcel rate. Longer kits exceed parcel size limits and must be sent via bulky freight, which incurs higher costs due to additional handling and space requirements. The correct rate will be automatically applied at checkout based on your location and the product selected.
How will you know your Order has been shipped?
As soon as you place an order with Cleverseal you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.
How long until you receive your Order?
Allow three (3) to five (5) business days for warehouse processing time. After your order has been processed in the warehouse, your order will be dispatched for delivery. Depending on your location, delivery will be within five (5) to ten (10) business days for items in stock. Delivery to remote areas may take longer, but our aim is to deliver your order as quickly as possible.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume.
Delivery Service
Orders will be delivered via Border Express or Transdirect and costs may vary depending on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly.
If you are not home when the parcel addressed to you is delivered, it will be left in a safe place at your house (e.g. near your front door). Please note that a signature is not required on delivery.
You are required to ensure the shipping address is a secure location.
Your Shipping Address
Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
Please also ensure the shipping address is a secure location, as Cleverseal does not accept liability for any loss, theft or damage to the Goods after delivery.
The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
RETURNS AND REFUNDS
Returns
No product is to be returned to Cleverseal without prior written authorisation and must be within 60 days of delivery.
Cleverseal does not accept returns for change of mind.
Products that have been opened, installed, modified, or tested may not be eligible for return unless required under the Australian Consumer Law.
Custom Door Dam products are made-to-order and are non-returnable and cannot be cancelled once production has commenced.
Where a return is required due to an error by Cleverseal and this is verified, Cleverseal will arrange and cover the cost of return freight.
For products ordered incorrectly or in incorrect quantities by the customer, returns may be accepted at Cleverseal’s discretion and will incur a 20% restocking fee.
Where returns are accepted, Cleverseal will arrange return freight on behalf of the customer. The customer is responsible for the full cost of return freight, being the actual carrier charges applicable at the time of booking. This may differ from any freight charges applied to the original order.
All returned goods will be inspected upon receipt. Refunds, where applicable, will be processed by bank transfer. Please allow up to 10 business days for processing once inspection is complete.
Nothing in this policy excludes, restricts, or modifies any rights under the Australian Consumer Law.
All return claims must be submitted in writing to sales@cleverseal.com within 60 days of dispatch or collection.
Faulty products or missing items
If the product you received appears to be faulty or have some of its contents missing, contact Cleverseal on 1300 887 438 or email sales@cleverseal.com and quote your sales order number and company name. We will contact you to discuss corrective action.
No claims will be accepted after 30 days from date of despatch.
ORDER INSPECTION PERIOD
- Order Inspection Period:
All orders must be inspected within 30 days of receipt to ensure accuracy and completeness. This includes checking the quantity, condition, and type of items received.
- Reporting Discrepancies:
Any discrepancies or issues with an order, including missing items, damaged goods, or incorrect items, must be reported to Cleverseal within 30 days of receiving the order.
- Reporting Method:
Discrepancies must be reported via email with clear details including:
* Order number
* Item(s) affected
* Description of the issue (e.g., missing, damaged, incorrect)
* Photographic or video evidence
- Resolution:
Cleverseal will investigate all reported discrepancies and will attempt to resolve them within 5 business days. This may involve:
* Replacing missing or damaged items
* Correcting incorrect items
* Issuing refunds or credits
- Late Reporting:
Cleverseal reserves the right to refuse any claims or requests for resolution for discrepancies not reported within 30 days of order receipt.
- Disclaimer:
This inspection period and reporting process do not affect your statutory rights regarding faulty or damaged goods.
- Acceptance of Terms:
By placing an order with Cleverseal you agree to abide by these terms and conditions.